FAQ

HELO™ is not just a smartband. It is a personal device that monitors the vital signs thanks to last generation sensors, completely different from those installed on generally available trackers or smartbands. Thanks to a dedicated app, HELO™ is not only able to monitor important parameters but is also able to provide hints and analysis in order to help you improve your lifestyle.

HELO™ monitors heart rate, blood pressure and respiratory rate and it delivers ECG (electrocardiogram) readout as well as a complete HRV analysis to indicate “mood” and “fatigue”. Through an analysis software matrix, it also provides interesting parameters to assess the quality of your sleep and your lifestyle.

Yes, HELO™ uses a Bluetooth connection to work with your smartphone: you just need to download the dedicated app. HELO™ is also able to monitor your parameters for 72 hours without Bluetooth connection and then it synchronizes data to the App as soon as you connect.

No, it is not equipped with WiFi connection.

HELO™ battery is a high efficiency lithium battery. Its duration varies from 3 to 5 days, depending on the use of the device. There is no need to turn the smartband off since the device will go into standby as soon as the software detects little user activity.

Another HELO™ feature is that apart from being a smart band that monitors your health, it improves it through important tips and suggestions. Over the entire length of the hypoallergenic silicone band, you can install small titanium plates which contain specifically designed stones which give special benefits to your body.

HELO™ comes with 2 titanium plates with 2 germanium stones each, as well as a titanium plate with 2 hematite stones.

Germanium is an element which is commonly found in nature, a semiconductor indicated with Ge in the table of elements and atomic number 32. It is an antioxidant and its most important feature is that when it comes into contact with the skin, at a temperature of 32 °C, it favors the negative ions rebalancing by activating the water molecules that are found in our bodies, increasing blood flow of 300%.

It reduces stress, rebalancing the ions. Also, penetrating deeply into the skin, muscles, tendons and ligaments, germanium improves blood circulation, eliminating the toxins, and it purifies the cells. Germanium facilitates the movement of oxygen and fresh nutrients, which can be effectively absorbed by the bloodstream.

Hematite improves iron absorption by the small intestine and it stimulates red blood cells production. It promotes a better oxygenation of all body tissues and a general health improvement.

The use at the dosage indicated on the packages and as supplied does not cause any undesired effect, except for a known hypersensitivity to the elements. In this case you can remove the plates and consult a doctor.

You can also buy titanium plates with Himalayan Crystal Salt stones. Among their benefits, there is the control of water levels in the body and their adjustment, so as to ensure more balanced pH levels in the body, at a cellular level, included brain.

The germanium does not lose its effectiveness over time. Of course you can purchase additional plates you can use on other HELO™ smartbands or you can decide to increase the germanium concentration. Hematite loses its magnetic effectiveness after 6 months. Himalayan Crystal Salt loses its effectiveness after 3 months.

No, HELO™ is not a healing device and cannot replace your doctor advice. It is an innovative smartband that monitors your vital parameters and brings benefits to your body by means of stones whose natural principles are well known and scientifically documented.

Pressing twice the button on the side of the HELO™ case, activates a signal that sends a text message through your phone indicating your GPS location coordinates together with a preset SOS message to all your preset numbers.**

Yes, you can, through WeCare. It is an advanced feature of the HELO™ App that allows you to add as many contacts as you like, in order to monitor their vital parameters. Your contacts will decide whether or not to allow you to read their data. It is a very useful function, especially in a family with children and elderly.

Of course, data can be sent via email directly to the person that you want to. Your doctor will be able to evaluate your body behavior, day by day, and draw useful information for a better and more complete diagnosis.

The blood pressure (BP) values may differ from person to person. Therefore, when you first take your first blood pressure measurement, in the result page you will be asked if the measurement obtained is in your normal range. Otherwise you must click to calibrate HELO™ on your personal blood pressure values. When you click a pop up will display where you can select a minimum and a maximum value. Clicking OK the automatic measurement begins. The Calibration message will be displayed until you click Done. When you click Done the message will no longer display. You can recalibrate HELO™ from the settings menu and clicking on “Reset BP Calibration”. Calibration is required if you delete and install a new version of the app. Each time a new HELO™ bluetooth is paired, the app will send to HELO™ the values set for your blood pressure calibration. NOTE: This is an ambulatory blood pressure trend measurement. The ambulatory blood pressure results cannot be used or considered same as clinical measurement. Clinical blood pressure and ambulatory blood pressure are not the same concept.

HELO™ sensor is a very high technology expertise in read “signals”. When you wear it read the signal of your body that the software is able to convert in BP, HB, ECG and so on…. When you don’t wear it still read something literally from the air, and the software actually simply try to translate in signals. We also develop a solution with which HELO™ understand when somebody wear the bracelet or not to don’t read the air, but we discover that this software cause a non read of the dark skin or tattooed skin. To preserve a wide range skin measurements, we prefer the sensor keep this sensibility and that HELO™ can switched off if not used. We are working to add In the next releases a function that detect the wrist without losing the full functionality on the dark skin or tattooed skin.

One of HELO’s many incredible benefits is its exclusive and patent-pending algorithm used to estimate the wearer’s blood pressure. HELO is able to calculate and estimate your blood pressure from the heart rate variability data it collects. This data is detected by a light sensor which illuminates the skin and measures changes in light absorption. The data will then monitor the perfusion of blood to the dermis and subcutaneous tissue of the skin to estimate blood pressure. In order to perform an accurate estimation, HELO needs to be calibrated at the time your blood pressure is taken by a health care professional. Be sure to have your HELO with you at your health professional’s office, as you will need to input the blood pressure value given by your doctor in order to set your HELO up correctly. Once you have the value from your health professional, you can input and confirm that value in your HELO. HELO will then utilize that calibration value to better understand the data it collects from the sensor and will start to learn about your body as it continues to measure and monitor. In only a few days, HELO will be able to accurately and precisely estimate your blood pressure! Please note that after your first HELO calibration, you should not reset the calibration unless you will be giving your HELO to someone else, as resetting calibration will delete all the information HELO has collected and you will need to start over again. Also, a user is not able to demonstrate this feature of HELO on another person, as each user will have different values and measurements. HELO uses a smart machine learning system to create its estimations, and these numbers are specifically calculated for the user it has been measuring.